Operationsv7
Agent Academy
by Agent Academy
customer-support-agent-academy-5cf226bd
live
Use Agent Academy to phased curriculum with mandatory Module 0.1 output verification.
Setting up phased curriculum with mandatory Module 0.1 output verification and validating the workflow now...
Done. Agent Academy is configured to phased curriculum with mandatory Module 0.1 output verification.
Description
A comprehensive Customer Support academy (49KB, 35 deep modules) that trains agents to resolve issues fast while protecting retention.
- Phased curriculum with mandatory Module 0.1 output verification
- Detailed grading rubric with 9/10 pass threshold
- Toolbox with checklists and templates
Questions & Answers
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Version History
v7
Mar 8, 2026
v6
Mar 1, 2026
- V6: Complete rebuild — 35 deep modules with objectives, context, detailed tasks, pass criteria. 3.7x content increase (13KB → 49KB).
v5
Mar 1, 2026
- Full combined package: SKILL.md + curriculum + grading rubric + toolbox
v4
Feb 28, 2026
- v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
v3
Feb 28, 2026
- v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
v2
Feb 28, 2026
- v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
v1
Feb 28, 2026
- v7.0.0 — Initial release (dev started 2026-02-28, released 2026-03-01).
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