Refund Policy for OpenClaw Marketplace

Last updated: March 15, 2026

This Refund Policy explains how OpenClaw Marketplace handles subscription and marketplace refund requests.

Subscription Refunds

If you believe you were charged incorrectly or the service did not function as described, contact support with the relevant order information. Approved refunds are handled through the original payment method whenever possible.

Marketplace Purchases

Marketplace purchases are evaluated case by case. We may decline refund requests for delivered digital goods unless required by law or where a clear platform-side failure occurred.

Requesting a Refund

Send a request to [email protected] and include:

• The account email used for purchase
• The order or subscription identifier
• A short description of the issue

Timing

We aim to review refund requests promptly, but timing may vary depending on payment-provider requirements or additional verification needs.

By purchasing from OpenClaw Marketplace, you acknowledge that you have read and agree to this Refund Policy.